Cream City SolutionsLegal

Legal & customer documents

Everything that governs working with Cream City Solutions LLC, in plain English, in one place.

We keep our paperwork light on purpose. Only two documents need a signature to start work: the optional Mutual NDA before deep-dive conversations, and the Statement of Work that starts each project. Everything else on this page — the MSA, the DPA, and (if elected) the SLA — is accepted automatically when the SOW is signed, as published on the SOW's effective date. No PDF stacks, no twelve signature lines.

The signing process, in order

  1. First conversation — nothing to sign. An intro call about your operation. Nothing confidential changes hands yet.
  2. Before discovery — sign the Mutual NDA (optional, both parties). Sign it before you walk us through your operations in detail, share data, or see our platform internals. If nothing sensitive will be shared, it can be skipped — but when in doubt, sign it first.
  3. Proposal — nothing to sign. From discovery, CCS drafts your Statement of Work: scope, flat monthly fee, hosting model, and timeline.
  4. Signing day — both parties sign the SOW. This is the one required signature. Before signing, check four things: the hosting model box is checked, the SLA box is checked (or deliberately not), the fees and dates are filled in, and the effective date at the top is correct — it sets which published version of the MSA, DPA, and SLA governs your SOW (later changes need 30 days' notice, and you can object — MSA Section 1.3). Each side keeps a countersigned copy, ideally with the incorporated documents attached.
  5. Kickoff — nothing to sign. CCS invoices per the SOW, sets up access, and the build starts.
  6. Ongoing — we keep you posted. The Privacy Policy and Sub-processor list stay current on this page. Adding a provider that handles your personal data, or materially changing the MSA or DPA, comes with advance notice — 30 days for term changes.
  7. If you ever leave — nothing to sign. 30 days' written notice, a 30-day window to export all your data (you can also export it yourself at any time while subscribed), an optional 60-day transition period, then deletion — confirmed in writing on request.

What needs a signature

DocumentSignature?When
Mutual NDA✍ Yes — optionalBefore discovery, if sensitive details will be shared
Statement of Work✍ Yes — the one required signatureStart of each project
Master Services AgreementNo — accepted by signing the SOWApplies from your SOW date
Data Processing AddendumNo — accepted by signing the SOWApplies from your SOW date
Service Level AgreementNo — applies only if elected in the SOWApplies from your SOW date
Privacy Policy & Sub-processorsNo — published policiesAlways current on this page

The documents